Contact Support
We review every message — here's how to reach us and what to include
Email
hello@neurotraderai.com
Best for account, billing, and data requests
Telegram
@neurotraderai_news
Announcements and community updates
X (Twitter)
@neurotraderai_
News and platform status updates
Submit a request
Tell us what happened. Adding a Decision Reference ID or order ID helps us answer faster.
Your requests
Track your open requests and continue the conversation with our team here.
Help Us Help You Faster
When emailing about a specific issue, include:
- The email address on your NeuroTrader account
- The page where it happened and roughly when (with your timezone)
- For a question about a specific AI decision: the Reference ID shown in the decision's detail view on the Decisions page
- A screenshot, if it's visual
We never ask for your password, exchange API secret, wallet seed phrase, private key, recovery phrase, or withdrawal-enabled API key. Anyone who asks for these is not NeuroTrader.